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COVID19: Please allow for delivery delays

We are sorry that the items were not right for you this time.

This returns/request form must be completed within 14 Days after your order was received.

After 14 days it will be deemed that you wish to keep the items. 

Thank you for completing the form below and you will be notified of your collection date

Please Be Aware

If you believe your items are faulty, please contact our Customer Service Team via email sales@plasticboxshop.co.uk 

Sending Your Items Back By Your Own Means

Please ensure that you get a proof of sending from your chosen courier. Enclose a copy of your order in with your parcel. It is essential that you put the order number inside the parcel you are returning. Items must be received back to our warehouse within a few days of completion of this returns form.  
 
The return address is: 
 
Plastic Box Shop c/o What More UK Ltd
Pendle Court
Unit 4 Shuttleworth Mead Business Park
Padiham
Burnley
Lancashire
BB12 7NG

Returns Fees for Collections

Parcels fees
The return fees are as follows: Mainland England, Southern Scotland and Wales: £6 for the first parcel and £4 for each subsequent parcel. All other areas: £12.00 per outer parcel. Once items are received by us in good condition a full refund is given for all returned items including any outgoing p + p less the cost of the collection
 
Pallet fees
 
Pallet collections are charged at £60 per pallet.  You will be notified of the anticipated day of collection, please have the pallet ready and available as a failed collection can result in additional fees. 

Preparing Your Items For Return

The unwanted products must be returned in a good unused condition and in their original packaging. Items that are returned used or are damaged from not being suitably re-packed will not be refunded. 

Parcels - products that arrived in parcels must be repackaged securely back inside the parcel. 

Pallets - products that arrived on a pallet must be re-stacked appropriately on a pallet and strongly secured in place by pallet wrap. 

Once we have received your returns request - we will email you a copy of your order - simply print it, tick what your are returning and enclose it in the parcel.

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